Cart and Checkout Policy

Effective Date: (2024)

At Docia, we aim to provide a seamless and secure shopping experience. Please review our Cart and Checkout Policy to understand the terms and conditions that apply when you make a purchase on our website.

1. Adding Items to Cart

  • You can add items to your cart by selecting the desired product and clicking the “Add to Cart” button.

  • Items in your cart are not reserved until you complete the checkout process. Availability of items may change while they are in your cart.

2. Reviewing Your Cart

  • You can review the items in your cart at any time by clicking on the cart icon at the top of the page.

  • Ensure that the items, quantities, and prices are correct before proceeding to checkout.

3. Checkout Process

  • To complete your purchase, click the “Checkout” button in your cart.

  • You will be prompted to enter your shipping and billing information. Please ensure that all information is accurate and complete.

  • Choose your payment method and enter the required payment details.

4. Payment Methods

  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

  • All payments are processed securely through our payment gateway. We do not store your payment information on our servers.

5. Order Confirmation

  • After completing the checkout process, you will receive an order confirmation email with the details of your purchase.

  • Please review the order confirmation to ensure that all information is correct. If you notice any errors, contact our customer service team immediately.

6. Order Processing

  • Orders are processed within [insert number] business days. You will receive a shipping confirmation email once your order has been dispatched.

  • If there are any issues with your order, such as out-of-stock items or payment problems, we will contact you promptly.

7. Shipping and Delivery

  • Shipping times and costs vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more details.

  • We are not responsible for delays caused by shipping carriers or customs clearance.

8. Order Changes and Cancellations

  • If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

9. Returns and Refunds

  • For information on returns and refunds, please refer to our Refund and Return Policy.

10. Customer Support

  • If you have any questions or need assistance with your order, please contact info@docia.nl or call 020 370 9950